One-minute answer
The Fair Work Commission (FWC) has introduced the first minimum standards order for employee-like workers performing on-demand delivery work through digital labour platforms. The order includes minimum pay rates, information provision obligations, vehicle costs, record-keeping and dispute resolution conditions.
Who this affects
Employee-like workers performing on-demand delivery of food, beverages, alcohol and groceries via digital labour platform apps using vehicles with a load capacity of 1 tonne or less, and the digital platform operators engaging them.
Potential business impact
Businesses that directly operate delivery app platforms or utilise platform-based delivery personnel may experience changes in operational methods and increased administrative costs due to compliance with minimum pay rate obligations, record-keeping, and information disclosure requirements.
General matter to check
Check whether the minimum pay rates and other mandatory conditions in the order apply to the delivery services provided or operated through digital platforms, and whether those conditions are met.
- Status: in force · 2026-08-17
- Official source: New minimum standards for on-demand delivery workers
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General information only; not individual advice.